What payment methods are accepted?• We accept all major credit cards for US domestic-based customers. PayPal is the only accepted payment method for international customers.

What is the typical lead time after an order is placed?• Our order processing time is 1-2 business days. If you need your order to go out within the same day of your order, our cutoff time is  12 PM ET.
 All orders submitted after that will be shipped out the following business day.

PLEASE ALLOW 7-10 BUSINESS DAYS FOR ALL ORDERS!!!

Where do you ship out & how long will it take to get my order?• Our warehouse ships out from New York & transit times will vary per your location.

What is your return policy?• Exchanges or Credit/Refunds will only be issued under two conditions

1. Defective product
2. Incorrect product received

• We accept returns up to 30 days of the purchase date. No returns will be accepted WITHOUT AN ORDER #.
 Please contact us at SALES@NYISMYTRAP.COM for assistance.

Do you offer free shipping?• Unfortunately we do not. The customer is responsible for covering the shipping costs.

Do you have any discounts or promotional codes?• Yes, we have promotional discount codes time to time.
 Customers can discover these codes either on our homepage or via The NY IS MY TRAP E-mail Newsletters.
 Please note that only registered account users can apply these discount codes & cannot be combined with other discounts.

Do you offer any additional services such as custom hat designing or embroidering?• YES PLEASE VISIT THE “CUSTOMIZE YOUR OWN” TAB FOR CUSTOM APPAREL ORDERS. PLEASE ADD SELECTED ITEMS TO CART first TO BRING UP THE CUSTOM ORDER FORM AND ENTER DESIRED FIELDS.